Purpose. Everything the customer needs to operate, change and recover the
system without the delivery team — and a record that they can.
Document control
| Field | Detail |
|---|
| Document title | [Project] Handover Document |
| Project | |
| Customer | |
| Date of handover | |
| Prepared by | |
| Accepted by | |
01 — Project overview
Scope delivered
Architecture
Diagram, with each component labelled and described.
| Component | Service | Purpose | Environment |
|---|
| | | |
Environments
| Environment | Account | Region | Purpose | Access |
|---|
| dev | | | Development | |
| stage | | | Pre-production | |
| prod | | | Production | |
02 — Infrastructure as code
| Field | Detail |
|---|
| Repositories | |
| Modules | |
| State backend | |
| State bucket and lock table | |
| Access and approvers | |
| How to apply a change | |
| How to recover from a bad apply | |
03 — Application delivery
| Field | Detail |
|---|
| Pipeline location | |
| Stages | |
| Artefact registry | |
| Image tagging | |
| Deployment strategy | |
| Rollback method | |
| Manual deployment fallback | |
04 — Operations
Dashboards
| Dashboard | URL | Audience | Content |
|---|
| | | |
Alarms
| Alarm | Threshold | Runbook | Owner |
|---|
| | | |
Routine tasks
| Task | Frequency | Procedure | Owner |
|---|
| Certificate renewal | | | |
| Key rotation | | | |
| Patching | | | |
| Capacity review | | | |
| Access review | | | |
Incident process
| Step | Detail |
|---|
| Detect | |
| Declare | |
| Escalate | |
| Communicate | |
| Resolve | |
| Review | |
05 — Security
| Area | Configuration | Owner |
|---|
| Identity | | |
| Network | | |
| Encryption | | |
| Detection | | |
| Access review | | |
06 — Recovery
| Field | Detail |
|---|
| RTO | |
| RPO | |
| Backup location | |
| Retention | |
| Restore procedure | |
| Measured restore time | |
| Failover procedure | |
07 — Knowledge transfer record
| Session | Date | Attendees | Recording |
|---|
| Architecture walkthrough | | | |
| Pipeline walkthrough | | | |
| Operations walkthrough | | | |
| Security walkthrough | | | |
| Recovery drill | | | |
| Change process | | | |
08 — Verification
| Check | Performed by | Date | Result |
|---|
| Customer deploys a change unaided | | | |
| Customer rolls back unaided | | | |
| Customer restores a backup | | | |
| On-call responds to a simulated alarm | | | |
| Access to all repositories and accounts confirmed | | | |
| Every alarm resolves to a runbook | | | |
| Documentation reviewed and gaps corrected | | | |
09 — Acceptance
| Item | Accepted by | Date |
|---|
| Documentation | | |
| Training | | |
| Operational readiness | | |
| Security readiness | | |
| Formal sign-off | | |
10 — Support
| Period | Support level | Contact | Escalation |
|---|
| Hypercare | | | |
| Transition | | | |
| Steady state | | | |