Feedback surveys

Purpose. Measure satisfaction at the points where it can still change the outcome — during the engagement, not only after it.

Three instruments, used at different points:

Survey	When	Length
Milestone satisfaction	At each project milestone	8 questions
Training / workshop	After each training session	6 questions
Post-delivery	30 days after acceptance	10 questions

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Milestone satisfaction survey

Issued at each project milestone. Responses are aggregated; names are optional.

Respondent

Field	Detail
Stakeholder group	Sponsor / engineering / operations / security / business
Milestone

Questions

1. How satisfied are you with the work delivered at this milestone?

   • Very satisfied / Satisfied / Neutral / Dissatisfied / Very dissatisfied

2. Is the work meeting your expectations? Where does it fall short? (open text)

3. Do you understand what is being built and why?

   • Fully / Mostly / Partly / Not really

4. Are you receiving information at the right frequency?

   • Too often / About right / Too rarely

5. How responsive is the team when you raise an issue?

   • Very / Mostly / Sometimes / Not really

6. What is the biggest obstacle to the project succeeding, from your perspective? (open text)

7. What should we do differently before the next milestone? (open text)

8. Would you recommend working with us to a colleague?

   • Yes / Not sure / No

Why? (open text)

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Training and workshop survey

Issued immediately after a session.

1. Did the session meet its stated objective?

   • Fully / Partly / Not really

2. How relevant was the content to your role?

   • Very / Somewhat / Not very

3. How clear were the explanations?

   • Very / Somewhat / Not very

4. What was the most useful part? (open text)

5. What was missing or unclear? (open text)

6. What additional training would help you? (open text)

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Post-delivery survey

Issued 30 days after acceptance.

1. Overall, how satisfied are you with the engagement?

   • Very satisfied / Satisfied / Neutral / Dissatisfied / Very dissatisfied

2. Did we deliver what was agreed?

   • Yes / Mostly / Partly / No

3. Was the system handed over in a state your team can operate?

   • Yes / Mostly / Partly / No

4. How well did we communicate?

   • Very well / Adequately / Poorly

5. How well did we handle problems when they arose?

   • Very well / Adequately / Poorly

6. Did the engagement deliver the business outcome you expected?

   • Yes / Partly / Not yet / No — why?

7. What was the most valuable part of the engagement? (open text)

8. What should we improve? (open text)

9. Would you work with us again?

   • Yes / Maybe / No

10. Would you recommend us to a colleague?

    • Yes / Maybe / No

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Analysis and response

Step	Owner	Timing
Collect responses	PM	Within 5 days of issue
Summarise themes	PM	Within 5 days
Discuss at steering	Sponsor + PM	Next steering meeting
Agree actions	Sponsor + PM	At that meeting
Close the loop with respondents	PM	Within 2 weeks

Rule. Every survey is closed with the respondent: they are told what changed as a result. Otherwise the next survey measures their cynicism rather than their satisfaction.